Frequently Asked Questions
Are your items genuine antiques and vintage pieces?
Yes. Every piece we list is sourced in person from estate clearances, local auctions and private sales across Worcestershire, Oxfordshire and Warwickshire — we don't buy in bulk from importers. Each item's era, style and condition are described as accurately as we can.
What condition are the items in?
Our pieces are antique, vintage or second-hand, and are described and photographed as accurately as possible, including any age-related wear, marks or imperfections. This disclosed wear is normal for genuine antiques and is not treated as a fault — though you can still cancel within 14 days under our Returns & Refunds policy.
Do you ship internationally?
Yes, we ship across the UK and internationally. For orders shipped outside the UK, your order may be subject to import duties, taxes and customs processing fees charged by your country's customs authority — these are not included in the item price or shipping cost and are the buyer's responsibility.
How much does shipping cost?
UK orders under £150 go by Royal Mail Tracked 48 (from £4.95), or next-day Special Delivery if you prefer. Orders of £150 and over get free Royal Mail Special Delivery — next working day by 1pm, signed for and insured to the value of the item (up to £2,500). Pieces over £2,500 get free, fully insured delivery arranged with you personally, and large furniture is delivered by arrangement. Where an international rate is set it's shown on the product page — otherwise message us for a quote. You always see the exact delivery options and cost at checkout before you pay.
What is your returns policy?
Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your item to cancel your order, and a further 14 days to send it back once you've told us. We refund the item price and the standard delivery cost you paid. Return postage is on you — please pack the item as carefully as we did and send it tracked and insured for its full value. Items must come back in the condition we sent them; we may deduct for any damage or loss in value. If an item arrived faulty, damaged or not as described, we cover the return postage. See our full Returns & Refunds policy for details.
What payment methods do you accept?
We accept payment by card and other methods offered at checkout, processed securely through Stripe. You'll see all available options when you click Buy now.
Can I ask a question about an item before buying?
Of course — message us on WhatsApp or use the enquiry form on any product page. We're happy to answer questions about condition, dimensions, or history before you buy.
Do you buy antiques, or offer house clearances?
We regularly source from house clearances and estate sales. If you have antique furniture, jewellery, decor or art you're looking to sell, or a property that needs clearing, get in touch via WhatsApp to discuss.
Still have a question? Message us on WhatsApp or read our Returns & Refunds policy.