Returns & Refunds

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your item, without giving a reason.

To cancel, contact us via WhatsApp or email within this period. You then have a further 14 days to return the item to us once you've told us you want to cancel.

Condition of items

Our pieces are antique, vintage or second-hand, and are described and photographed as accurately as possible, including any age-related wear, marks or imperfections. Please read the full description and look closely at the photos before buying — this wear is expected and is not grounds for a return unless it wasn't disclosed. Returned items should come back to us in the same condition they were sent, otherwise a deduction may be made from your refund to reflect any reduction in value.

Return postage

You're responsible for the cost of returning an item unless it arrived faulty, damaged, or not as described — in that case we'll cover reasonable return postage.

Refunds

Once we've received the item back (or you've provided proof of postage), we'll process your refund within 14 days, to the original payment method.

Damaged or faulty items

If an item arrives damaged or significantly different from its description, contact us as soon as possible with photos, and we'll arrange a replacement, repair or full refund including delivery costs.

How to start a return

Message us via WhatsApp or the enquiry form with your order details and the reason for the return, and we'll guide you through the next steps.